As a total solution provider of medical devices and pharmaceutical packaging, Nipro Europe Group Companies is continuously committed to improving patient outcomes and quality of life. We are part of a large global network headed by Nipro Corporation Japan, an industry-leading healthcare company with over 35.000 employees worldwide. Our European headquarters in Mechelen, Belgium covers a wide geographical reach (Europe, Africa, India, the Americas) and is home to Nipro Medical Europe (NME), Nipro PharmaPackaging International (NPI), and the Institute for Medical Practice (iMEP) Belgium.”
About the Role
Nipro Medical Europe is a dynamic and rapidly growing company in the healthcare industry. We are dedicated to providing exceptional products/services and ensuring utmost customer satisfaction. As part of our expansion, we are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Specialist.
As a Customer Service Specialist, you will be the primary point of contact for our valued customers. Your main responsibility will be to handle incoming inquiries, resolve issues, and provide top-notch customer support. You will work closely with various departments within the organization to ensure that customer needs are met and exceeded. Your friendly demeanor, excellent communication skills, and problem-solving abilities will be key in delivering a positive customer experience.
What you’ll do
- Respond promptly to customer inquiries via phone, email in a professional and friendly manner.
- Identify and assess customer needs to achieve resolution and satisfaction.
- Coordinate shipments with an accurate follow-up of the necessary documents.
- Responsible for the order entry and follow-up of open orders.
- Process orders, returns, and exchanges efficiently and accurately.
- Maintain a comprehensive knowledge of company policies, procedures, and products/services.
- Escalate unresolved issues to the appropriate departments and follow up to ensure timely resolution.
- Collaborate with team members to improve overall customer service processes and standards.
- Keep detailed and accurate records of customer interactions, transactions, comments, and complaints.
- Strive to achieve and exceed individual and team performance goals.
What You'll Need
- Previous experience in customer service or a related field is highly desirable.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Proficiency in using customer service software, databases, and other relevant tools.
- Demonstrated patience, empathy, and customer-centric approach.
- Attention to detail and ability to work with accuracy.
- Ability to work independently as well as collaboratively within a team.
- You speak & write fluently in English, French and Dutch.
What We'll Offer
To the right candidate, we will offer the ability to develop and grow in a fast-paced international business setting. In addition to a competitive salary and benefits package, you will land in a friendly and dynamic workplace environment where people enjoy autonomy and taking initiative. Together with you and the team, you will be part of a “Nipro family network” that draws upon talent from around the globe.